풀타임 글답변 | Silicon Valley Koreans

글답변
이름필수
비밀번호필수
분류필수
회사명
포지션
마감일
지역/위치필수
전화번호
이메일
제목필수
내용필수 웹에디터 시작 > > > Location: Carlsbad (near San Diego), CA > > Job Summary: > > The Customer Service Engineering Professional cares for customers by serving as the main contact for qualification and quality—increasing product competitiveness and sales opportunities by responding to customer requirements, validating products from the development stage, and driving continuous quality improvements. Must be bilingual in Korean and English. > > > > Responsibility: > > Customer Support > > Serve as the main contact point for customers to discuss all process, field return and repair issues, including quality, material, and logistic issues > Provide onsite support to validate quality issues and determine responsibility for defects > Regularly communicate with customers and HQ to provide corrective actions for customer complaints related to quality > Participate in periodic quality meetings (MQR/QBR) with customers to discuss quality trends > Train/educate 3rd party vendors to arrange OBA (Open Box Audit) or rework for defect prevention in the customer process > > > Product Quality Management > > Manage and analyze quality data/issues to determine failure trends and abnormalities > Work with customers to collect Failure Analysis Panels by analyzing failure data to see which models have a high incident rate > Assist customers with new product launch, which may involve interfacing with customers on issues relating to the process > > > CS Process Set Up > > Develop set-up and planning of service process and failure goods return process > Educate team members and 3rd party vendors to enhance problem solving ability, panel technology and statistical knowledge > Comply with the company’s policy and procedures > Perform other related duties as assigned > > > Requirements: > 3+ years of experience > Bachelor of Science Degree in a related field or closely related to a technology discipline preferred > Bilingual in English/Korean > Authorized to work for any U.S. employer (This role does not provide visa sponsorship) > Travel required: 25% (10% internationally) > > > Preferred: > > Six Sigma (Green/Black Belt) Certification preferred > Proficient in ERP System and Microsoft office preferred > > > Benefits > Health, Dental, Vision, and Life insurance covered at 100% for employees > 401(k) plan with company match > > 웹 에디터 끝
태그
관련 링크
첨부 파일
첨부 사진

상단 위치

하단 위치

본문 삽입

본문 삽입시 {이미지:0}, {이미지:1} 형태로 글내용에 입력시 지정 첨부사진이 출력됩니다.
자동등록방지

자동등록방지 게시글/댓글 자동등록방지 숫자를 순서대로 입력하세요.

취소

소셜계정으로 로그인

새댓글

등록일 12.01

등록된 폰으로 문자 부탁드립니다.
등록일 12.01

등록된 폰으로 문자 주시면 감사겠습니다.
등록일 12.01

제가 구매할게요 ! 장소가 어디인가요 ?
등록일 12.01

비밀댓글입니다.
등록일 12.01

비밀댓글입니다.
등록일 11.27

설마 숙소제공 안해주나요?
등록일 11.26

홈디포 앞에 서계시는 영어못하는 일꾼분도 하루 250불인데 어쩌라는건지 ㅋㅋㅋㅋ
등록일 11.26

페이 정보를 명확히 올리던지 200$~ 이 뭡니까? 일당 $200 에 캘리에서 비행기 호텔비 내며 날아갈걸 기대하고 올린거면 현실 파악좀하고 포…

Stats

현재 접속자 413(1) 명
오늘 방문자 4,149 명
어제 방문자 8,808 명
최대 방문자 332,140 명
전체 회원수 2,330 명

인기검색어

메뉴
검색
SVKOREANS.COM

글답변

최근글

인기글

새댓글

Stats