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[신입/경력] 한국대기업에서 customer support engineer 채용합니다
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Location: Carlsbad (near San Diego), CA
Job Summary:
The Customer Service Engineering Professional cares for customers by serving as the main contact for qualification and quality—increasing product competitiveness and sales opportunities by responding to customer requirements, validating products from the development stage, and driving continuous quality improvements. Must be bilingual in Korean and English.
Responsibility:
Customer Support
Serve as the main contact point for customers to discuss all process, field return and repair issues, including quality, material, and logistic issues
Provide onsite support to validate quality issues and determine responsibility for defects
Regularly communicate with customers and HQ to provide corrective actions for customer complaints related to quality
Participate in periodic quality meetings (MQR/QBR) with customers to discuss quality trends
Train/educate 3rd party vendors to arrange OBA (Open Box Audit) or rework for defect prevention in the customer process
Product Quality Management
Manage and analyze quality data/issues to determine failure trends and abnormalities
Work with customers to collect Failure Analysis Panels by analyzing failure data to see which models have a high incident rate
Assist customers with new product launch, which may involve interfacing with customers on issues relating to the process
CS Process Set Up
Develop set-up and planning of service process and failure goods return process
Educate team members and 3rd party vendors to enhance problem solving ability, panel technology and statistical knowledge
Comply with the company’s policy and procedures
Perform other related duties as assigned
Requirements:
3+ years of experience
Bachelor of Science Degree in a related field or closely related to a technology discipline preferred
Bilingual in English/Korean
Authorized to work for any U.S. employer (This role does not provide visa sponsorship)
Travel required: 25% (10% internationally)
Preferred:
Six Sigma (Green/Black Belt) Certification preferred
Proficient in ERP System and Microsoft office preferred
Benefits
Health, Dental, Vision, and Life insurance covered at 100% for employees
401(k) plan with company match
Job Summary:
The Customer Service Engineering Professional cares for customers by serving as the main contact for qualification and quality—increasing product competitiveness and sales opportunities by responding to customer requirements, validating products from the development stage, and driving continuous quality improvements. Must be bilingual in Korean and English.
Responsibility:
Customer Support
Serve as the main contact point for customers to discuss all process, field return and repair issues, including quality, material, and logistic issues
Provide onsite support to validate quality issues and determine responsibility for defects
Regularly communicate with customers and HQ to provide corrective actions for customer complaints related to quality
Participate in periodic quality meetings (MQR/QBR) with customers to discuss quality trends
Train/educate 3rd party vendors to arrange OBA (Open Box Audit) or rework for defect prevention in the customer process
Product Quality Management
Manage and analyze quality data/issues to determine failure trends and abnormalities
Work with customers to collect Failure Analysis Panels by analyzing failure data to see which models have a high incident rate
Assist customers with new product launch, which may involve interfacing with customers on issues relating to the process
CS Process Set Up
Develop set-up and planning of service process and failure goods return process
Educate team members and 3rd party vendors to enhance problem solving ability, panel technology and statistical knowledge
Comply with the company’s policy and procedures
Perform other related duties as assigned
Requirements:
3+ years of experience
Bachelor of Science Degree in a related field or closely related to a technology discipline preferred
Bilingual in English/Korean
Authorized to work for any U.S. employer (This role does not provide visa sponsorship)
Travel required: 25% (10% internationally)
Preferred:
Six Sigma (Green/Black Belt) Certification preferred
Proficient in ERP System and Microsoft office preferred
Benefits
Health, Dental, Vision, and Life insurance covered at 100% for employees
401(k) plan with company match
| 회사명 | LG Display America |
| 포지션 | Customer Support Engineer |
| 마감일 | |
| 지역/위치 | Carlsbad, CA |
| 전화번호 | |
| 이메일 | kateshin@lgdisplay.com |
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